AnnouncementsFedEx Tracking: If you already have a FedEx tracking number, and have not received your order, you should go to www.fedex.com or call FedEx directly to check the status. FedEx phone number is 1-800-GoFedEx (1-800-463-3339).
HC Box (Puerto Rico): we cannot use USPS to ship to HC Box address, unless we inform you otherwise. Shipments will be by FedEx to a local FedEx facility. You will need to contact FedEx to pickup from there.
FedEx Home Delivery orders: The FedEx tracking number that we email you is correct. FedEx reuses old Home Delivery tracking numbers. Please allow additional time for FedEx to update and scan your package into the system, usually by next morning. When you check again the next morning at www.fedex.com, tracking information should be updated.
Para los españoles, por favor envíenos un correo electrónico si usted tiene alguna otra pregunta, o escribir el formulario de abajo. Por favor, diga la información exacta utilizada en su orden, (como el número de teléfono), de lo contrario no será capaz de comprobar el estado del pedido. ¡Gracias!
Order Status: Please provide order number that should be in this format: HXX-XXXXX . We can also look up an order based on customer's name or email address used in the order. We will not be able to look up an order that are neither in the previous format, nor if you are not able to provide the name or email used in the order. Please check the Customer Service information on your Order Confirmation email prior to contacting us for order status.
Backorders / Unavailable Items: The following items are unavailable from the Herbalife warehouse. All orders for the following will be fulfilled once they become available and may arrive separately. We apologize for the inconvenience. Updated Jun 25, 2017
- Hand Sanitizer (#0434) No Longer Available. (ETA N/A)
- Formula 1 INSTANT Creamy Chocolate (#2794) Currently Not Available. Try Vanilla Dream. (ETA N/A)
- Protein Bar Chocolate Fudge, Peanut Butter (#0247,#0058) Chocolate Fudge and Peanut Butter are no longer available. Only Chocolate Coconut #0290 is available
- Herbalife24 Hydrate Tangerine Citrus (#1413) No Longer Available
If you are new to Herbalife or would like assistance with your Herbalife products, write to us below about your weight goals and anything you would like to tell us, and we will provide you with free consultation! You may also write about anything you haven't found here, and we will try to help.
If you would like to hear messages regarding any of the Herbalife Products featured on our website, you may call (801) 526-8461 for Weight Loss/Programs and Inner Nutrition products, or call (801) 526-8467 for Outer Skin Care products! Click here to see the Menu Code for each product! (PDF)
Please note that we cannot help locate a distributor in any area.
|Contact Method||Contact Info|
|By Phone||(646) 714-3597 (English only please)
Hablamos sólo Inglés. Para el español, escríbanos por favor.
|By Web Form||Please see below|
Some common questions from our customers:ABOUT THE PRODUCTS
Q: How long do the Formula 1 shakes last for the Herbalife Programs?
A: The Formula 1 shakes (750g) will last 30 days if taken 1x a day (for weight maintainance) or 15 days if taken 2x a day (for weight loss).
Q: How can I tell the expiration date on the Formula 1 Shake Mix?
A: Look under the container for a number. Some products have expiration date clearly marked. If there is no expiration date, there should be a code consisting of 6 numbers, 1 letter, and 2 more numbers. The 3rd number from the left in this code represents the manufacture year. For example, if it is a 3, that means it was manufactured in 2013. If it is 4, that means it was manufactured in 2014. The product is good for 2 years if it is unopened. If it is opened, it should be used within 1 year.
Q: What happened to the old Green and Beige Tablets?
A: The old Green and Beige tablets were taken off the market but was replaced by a new product called Total Control which has the effect of both Green and Beige combined in 1 bottle.
Q: I have a medical condition, do you think it is safe for me to try these products?
A: You should be aware that Herbalife's products are dietary supplements, and are not intended to treat or cure any disease. It is generally safe but to be sure, you should go to the product pages and print the Product Labels for your physician to see if any of the ingredients are not safe for your condition.
Q: I am pregnant but I still like to try the shakes.
A: Pregnant women should NOT be on the Herbalife Program. The program is designed to lose weight, and pregnant women should not try to lose weight until after childbirth.
Q: Do you have a list of discontinued products?
A: Herbalife updates their product line from time to time. We will not make available for purchase those products that Herbalife has discontinued or is no longer in stock (i.e. will not be able to add to cart).
ABOUT YOUR ORDER
Q: I placed an order, but I did not receive any emails at all and do not have an order number. I want to check the order status.
A: Send us your name and email address used in the order, and we will look it up. It is also possible that an order was not actually submitted. After the shipping/billing page, we have an "Order Review" page. Clicking Submit at the Order Review page will submit the order. Once an order is confirmed, you should have almost instantly received an order confirmation email from us.
Tip: once an order is confirmed, the shopping cart will become cleared. If you are not sure whether you submitted an order, go to our shopping cart page and see if the items are still there. If so, then that means the order has not submitted yet.
Q: Can I change my order?
A: Once an order is submitted, it is sent to the warehouse. Please review your order before submitting at our "Order Review" page, which is what it is intended for. Once order is submitted, there will be an $8 surcharge, assessed by FedEx, to change an address. NO CHANGES TO THE PRODUCTS ARE POSSIBLE unless you ship the product(s) back to us yourself within 30 days. Backordered & Out-of-Stock products are also an exception, in this case we will contact you for available options.
Q: I ordered my products this morning and it's been a few hours and I still haven't received a FedEx tracking number. How come?
A: All orders submitted are sent to the Herbalife warehouses. Due to volume, please allow time for the warehouse to ship your package. Warehouses are also closed on holidays, which also affect shipping time. Once your package ships, we will email you the FedEx tracking number. Tracking email will be sent depending on shipping type (FedEx Ground, 2nd Day, etc.) and product availability. If a product is backordered, your tracking email will indicate "BACKORDERED" for the in-demand product.
Q: Can you help me find a distributor in my area?
A: We offer support and sell Herbalife products to our customers across the United States, Alaska, Hawaii, Puerto Rico, and other U.S. Territories. If you still insist on finding a distributor in your local area, try www.Herbal-Nutrition.Net.
Q: I've ordered from another website/distributor, and I want to return the products. What should I do?
A: First, you should request a return only from whom you've ordered the products from. We cannot process returns if your order was not from HerbalDietShop.com. If you failed to achieve a satisfactory response, try calling Herbalife Distributor Relations at (866) 866-4744 (M-F 9A-9P Eastern).
Q: I have 2 or more coupons. Can I use them both together for the same order?
A: No, we can accept only 1 coupon per order. Multiple coupons cannot be combined together to use on the same order.
Q: I know someone who is also a distributor. Can I place an order here, but credit the sale to that distributor?
A: No, we are independent distributors. The order will be processed, but we will not be able to credit that distributor.
Q: Where can you ship Herbalife to?
A: We currently can ship to the United States and its territories. More specifically the Continental 48 States, Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, Guam, Mariana Islands, and Overseas U.S. Military Addresses (APO/FPO).
Q: What is the USPS Priority Mail shipping for? Can I use it?
A: This is only for those who are shipping to any of the following: ANY PO Boxes, APO/FPO, and Guam/American Samoa/Mariana Islands (where FedEx may not be available). If USPS Priority Mail is selected, and FedEx service is available in your area, your order will automatically ship using the FedEx service (ADDITIONAL SURCHARGE FOR FEDEX AIR SERVICE MAY APPLY). Please select a FedEx service if your address does not meet any of the prior conditions.