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If you are new to Herbalife or would like assistance with your Herbalife products, write to us below about your weight goals and anything you would like to tell us, and we will provide you with free consultation! You may also write about anything you haven't found here, and we will try to help.

If you would like to hear messages regarding any of the Herbalife Products featured on our website, you may call (801) 526-8461 for Weight Loss/Shapeworks and Inner Nutrition products, or call (801) 526-8467 for Outer Skin Care products! Click here to see the Menu Code for each product! (PDF)

Please note that we cannot help locate a distributor in any area.

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Other common questions from our customers:

Q: How long do the Formula 1 shakes last for the Shapeworks programs?
A: The Formula 1 shakes (750g) will last 30 days if taken 1x a day (for weight maintainance) or 15 days if taken 2x a day (for weight loss).

Q: How can I tell the expiration date on the Formula 1 Shake Mix?
A: Look under the container for a number. The 3rd number represents the manufacture year. For example, if it is a 0, that means it was manufactured in 2010. If it is 1, that means it was manufactured in 2011. The product is good for 2 years if it is unopened. If it is opened, it should be used within 1 year.

Q: What happened to the old Green and Beige Tablets?
A: The old Green and Beige tablets were taken off the market but was replaced by a new product called Total Control which has the effect of both Green and Beige combined in 1 bottle.

Q: I have a medical condition, do you think it is safe for me to try these products?
A: You should be aware that Herbalife's products are dietary supplements, and are not intended to treat or cure any disease. It is generally safe but to be sure, you should go to the product pages and print the Product Labels for your physician to see if any of the ingredients are not safe for your condition.

Q: I am pregnant but I still like to try the shakes.
A: Pregnant women should NOT be on the Shapeworks program. The program is designed to lose weight, and pregnant women should not try to lose weight until after childbirth.

Q: Do you have a list of discontinued products?
A: Here is our list of recent products that have been discontinued or currently not available:

• Formula 1 Nutritional Shake Mix (550g) Cafe Latte (#2774), Cookies 'n Cream (#0146), French Vanilla (#0141), Pina Colada (#3116), Tropical Fruit (#0144), Wild Berry (#0143)
• Formula 1 Orange Creamsicle 750g (#1164)
• Protein Drink Mix-Small Size(#3195 & #3196)
• Roasted Soy Nuts with Cardia Salt (#0048)
• Several Herbal Aloe Personal Care Products

Q: I placed an order, but I did not receive any emails at all and do not have an order number. I want to check the order status.
A: Send us your name and email address used in the order, and we will look it up. It is also possible that an order was not actually submitted. After the shipping/billing page, we have an "Order Review" page. Clicking Submit at the Order Review page will submit the order. Once an order is confirmed, you should have almost instantly received an order confirmation email from us.

Tip: once an order is confirmed, the shopping cart will become cleared. If you are not sure whether you submitted an order, go to our shopping cart page and see if the items are still there. If so, then that means the order has not submitted yet.

Q: Can I change my order?
A: Once an order is submitted, it is sent to the warehouse. Please review your order before submitting at our "Order Review" page, which is what it is intended for. Once order is submitted, there will be an $8 surcharge, assessed by FedEx, to change an address. NO CHANGES TO THE PRODUCTS ARE POSSIBLE unless you ship the product(s) back to us yourself within 30 days. Backordered & Out-of-Stock products are also an exception, in this case we will contact you for available options.

Q: I ordered my products this morning and it's been a few hours and I still haven't received a FedEx tracking number. How come?
A: All orders submitted are sent to the Herbalife warehouses. Due to volume, please allow time for the warehouse to ship your package. Warehouses are also closed on holidays, which also affect shipping time. Once your package ships, we will email you the FedEx tracking number. Tracking email will be sent depending on shipping type (FedEx Ground, 2nd Day, etc.) and product availability. If a product is backordered, your tracking email will indicate "BACKORDERED" for the in-demand product.

Q: Can you help me find a distributor in my area?
A: We offer support and sell Herbalife products to our customers across the United States, Alaska, Hawaii, Puerto Rico, and other U.S. Territories. If you still insist on finding a distributor in your local area, try www.Herbal-Nutrition.Net.

Q: I've ordered from another website/distributor, and I want to return the products. What should I do?
A: First, you should request a return only from whom you've ordered the products from. We cannot process returns if your order was not from HerbalDietShop.com. If you failed to achieve a satisfactory response, try calling Herbalife Distributor Relations at (866) 866-4744 (M-F 9A-9P Eastern).

Q: I have 2 or more coupons. Can I use them both together for the same order?
A: No, we can accept only 1 coupon per order. Multiple coupons cannot be combined together to use on the same order.

Q: I know someone who is also a distributor. Can I place an order here, but credit the sale to that distributor?
A: No, we are independent distributors. The order will be processed, but we will not be able to credit that distributor.

Q: Where can you ship Herbalife to?
A: We currently can ship to the United States and its territories. More specifically the Continental 48 States, Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, Guam, Mariana Islands, and Overseas U.S. Military Addresses (APO/FPO).

Q: What is the USPS Priority Mail shipping for? Can I use it?
A: This is only for those who are shipping to any of the following: ANY PO Boxes, APO/FPO, and Guam/American Samoa/Mariana Islands (where FedEx may not be available). If USPS Priority Mail is selected, and FedEx service is available in your area, your order will automatically ship using the FedEx service (ADDITIONAL SURCHARGE FOR FEDEX AIR SERVICE MAY APPLY). Please select a FedEx service if your address does not meet any of the prior conditions.

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