Frequently Asked Questions (FAQ)



What Is It?

Is It Safe?

How Does It Work?

Herbalife Programs FAQ

About Your Order



What Is It?

Why Herbalife?
It is simple because at Herbalife we've put together a panel of distinguished scientific experts to create a step-by-step program to guide you back to the healthy, energetic and vital person nature intended you to be. We have assembled herbs, botanicals and supplements from every corner of the globe in just the right combinations for enhancing your life.

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What Exactly Is This Program?
This program is a scientifically formulated, herbal-based calorie-reduced nutrition program. It is centered around our unique high-energy, protein-rich, nutritional "shake" or meal replacement drink to which have been added food supplements containing important vitamins, minerals, essential fatty acids and nutritional herbs. This program has been used for weight control and health enhancement since 1980 by literally thousands and thousands of individuals around the world. Currently, these programs are available for sale in 36 countries. It is important to know what this program is NOT. It is not a pharmocological treatment, not a total or protein supplemented fasting diet, and not a very low calorie diet (VLCD provide less then 500 kcal). This program is simply a healthy dietary supplement.

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What makes Herbalife different from other companies?
Herbalife believes in simplifying good nutrition, making improved health, weight management and enhanced personal care easy to understand and available to everyone for a lifetime. Our store can customize programs just for you to make it easy to achieve your wellness goals and take advantage of quality Herbalife products for your maximum benefit.

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Is This A Liquid Protein Or Starvation Diet?
This program is neither of these. When properly followed, our program supplies at least 1000 calories daily and is nutritionally complete so that to promote safe and effective weight-loss. "Liquid protein" diets, which use nutritionally unbalanced protein-based drinks, or starvation diets, which reduce calories so low (less than 500 kcal daily) that people literally starve to lose weight, are both extremely unhealthy and have less than 20% long-term success.

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Does This Diet Require Follow-Up By A Trained Professional?
This Weight Control Program has been specifically designed by experts and doctors in the fields of food technology and nutritional medicine so that it is completely self-explanatory and therefore does not require or expect nutritional expertise on the part of its user. However, certain individuals including children, pregnant or lactating women, insulin dependent diabetics and those with compromised kidney function are advised to consult with their physician while they are on the program. The distributors are trained by the company's Medical and Scientific Advisory Board to provide an exemplary customer service.

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Does This Program Change Eating Habits?
This program promotes good nutritional habits like reducing fat, fried foods, salt and sugar in the diet and increasing fiber and complex carbohydrates. Most important, it teaches individuals how to achieve and maintain an ideal weight. It is a lifetime health program that helps individuals make informed choices about their diets and, as a result, change their lives for better.

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Is Exercise A Part Of The Program?
The program encourages participants to follow a healthy life style that includes good nutrition, regular exercise, moderation in the use alcohol and avoiding tobacco use. Many people cannot exercise because of serious injuries or other health problems. Even these individuals can use the program to aid their weight-loss because this program was designed to benefit people who exercise as well as those who can't.

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What is Cellular Nutrition?
In order for your cells to function optimally, they must be able to absorb the nutrients you consume. Starting in the digestive tract, you need both balanced nutrition and receptive cells to accomplish this. When either or both of these systems are impaired, memory, clear thinking, problem solving and even mood can be affected. This is why Herbalife's revolutionary Cellular Nutrition Program is essential for your good health.

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What is the % success of the Herbalife diet? What if it stops working?
The Herbalife diet is 100% successful. It's not that the products stop working on the person, it's that the person stopped using the products, or is not using them correctly. It's a simple law of physics, if you eat fewer calories than you consume and eat a healthy diet as part of a regimen that includes regular exercise, you will achieve results.

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Is Herbalife a high protein diet? Is it really high protein? And isn't high protein bad for the kidneys?
NO, Herbalife is NOT a high protein diet and the Herbalife plan is not bad for the kidneys. The Herbalife plan is part of a balanced nutritional program. Our recommendations for protein are conservative. We recommend 30% of your total daily calories come from protein which is very healthy.

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What type of protein does Formula 1 have?
Formula 1 has Soy protein which comes from plants. Plant protein is different from animal protein. Animal protein sources includes red meat, chicken, eggs, milk, and cheese. Our soy protein come from a very high grade of soy bean and promotes good health.

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Why is Herbalifeline such a powerful product?
Herbalifeline fish oil has the health supporting Omega 3 fats in each capsule. Current research is showing tremendous health benefits from the consumption of Omega 3 fats.

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Where can I go for more information on balanced nutrition and Dietary Supplements?
Log onto the International Alliance of Dietary/Food Supplement Associations website (IADSA) at www.iadsa.org. You can also visit the website for the Council for Responsible Nutrition at www.crnusa.org.

Is It Safe?

Is This 'Natural'?
This program is based entirely on nutrition and herbs. The program does not use drugs, medications, hormones or other synthetic agents to promote weight loss. All ingredients in the program must fulfill three important conditions: purity, potency and stability. This is how we maintain the high level of quality associated with the program's name.

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I have a medical condition, do you think it is safe for me to try these products?
You should be aware that Herbalife's products are dietary supplements, and are not intended to treat or cure any disease. It is generally safe but to be sure, you should go to the product pages and print the Product Labels for your physician to see if any of the ingredients are not safe for your condition.

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I am pregnant but I still like to try the shakes.
Pregnant women should NOT be on the Herbalife Program. The program is designed to lose weight, and pregnant women should not try to lose weight until after childbirth.

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Are The Vitamin Levels, Like Vitamin A, High? Are They Safe?
The levels of vitamins and minerals in all formulas are carefully designed to assure that individuals consuming them will develop neither deficiencies nor excesses. All of the formulas are created to assure that all individuals, regardless of their nutritional needs, receive optimum nutrition. Studies demonstrate there is no "buildup" of vitamins or minerals associated with use of these products, including Vitamin A. In formulating these products there has been taken special care to assure that Vitamin A levels are completely safe and never lead to accumulation, even when consumed together with a diet rich in Vitamin A.

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What Do The Herbs Do And Are They Safe?
Herbs are nature's nutritional bounty. They are rich sources of vitamins, minerals, fiber, and related nutrients essential for good health. The herbal mixtures used in these products have been created by experts to maximize nutritional potency. The herbs are of the highest quality available anywhere in the world and are free of pesticide residues and other possible contaminants. Tableting of the herbal mixtures occurs under strict quality control to assure both purity and safety.

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How do I know Herbalife products are safe and effective?
Herbalife places a top priority on providing high-quality, safe and effective products. The company works closely with both Scientific and Medical Advisory Boards, a team of distinguished doctors, scientists and nutritional experts, who help develop quality products. Through a donation from Herbalife, the Mark Hughes Cellular & Molecular Nutrition Laboratory has been established at the University of California, Los Angeles. Named after Herbalife's founder, the lab conducts research to advance the fields of herbal and nutritional science.

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Can Everyone Use These Products?
Since these products are nutritional food supplements they are safe. However, certain individuals including children, pregnant or lactating women, insulin dependent diabetics and those with compromised kidney function are advised to consult with their physician before beginning this or any weight loss program. It is not recommended for individuals with high blood pressure to use some of energy products. It is always advisable to consult with a physician when changing your diet.

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Has This Program Been Tested?
Absolutely. The program has had extensive clinical testing in the United Slates, Great Britain and Italy. All of the studies have demonstrated that the products are safe and effective on both a short term and long term basis. In addition, each batch of these products is quality-control tested to ensure product integrity before it is shipped anywhere in the world.

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Is There Enough Fluid And Fiber In These Products?
When followed as recommended, the program provides approximately four pints of liquid and 25 grams of fiber. This is more than is found in the average diet of industrialized countries and is the level recommended by health authorities world-wide.

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Is This Program Recommended By Doctors?
Absolutely. The Medical and Scientific Advisory Board tests and researches these products and continually monitors reports of results sent by customers and distributors. In addition, many physicians and other health professionals in all parts of the world use these products both in their personal lives and in their practices.

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Does The FDA Have a Problem With Herbalife? Is It Approved?
In 1986 the U.S. Food and Drug Administration thoroughly evaluated the Herbalife Program and issued a statement declaring that all of the Herbalife products were safe. The FDA does not actually approve any nutritional product or food supplement, which is what the Herbalife products are categorized as, only drugs, and medications. In addition, whenever Herbalife is introduced into a new country, it is reviewed by that country's government before it is approved for importation and distribution.

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Can children use ShapeWorks programs for weight loss?
We strongly believe that younger adolescents and children should be focused on eating healthfully and incorporating more physical activity into their daily routine to accomplish healthy weight management. ShapeWorks is not intended to be used as a weight loss program for children.

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Can children use our other products?
Herbalife has products specially designed for children. Parents can provide products like Formula 1 to children as a source of healthy nutrition. We do not refer to these products as meal replacements for children.

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I have kidney problems, can I use Shapeworks?
Individuals with kidney conditions (nephrotic syndrome, one kidney, kidney transplant, dialysis, etc...) are advised to consult their personal physician prior to beginning use of any ShapeWorks program because it is likely that they have protein intake limitations or other issues that require guidance.

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Do Herbalife products have high caffeine content?
No, Herbalife products are not high in caffeine. A typical cup of coffee has about 85mg of caffeine per cup. Per serving, Herbalife teas, tablets, and effervescent products have between 65-75 mg of caffeine per serving. We recommend approximately 250mg/day of caffeine.

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Can Herbalife products prevent/cure diseases like diabetes, cancer, and thyroid conditions?
Herbalife products are NOT medicinal. They are not a cure or substitute for medical treatment or medications. However, they are health-enhancing, providing people with balanced nutrition that the human body needs everyday.

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How do I talk to my doctor about Herbalife?
It's very easy to discuss the products with your doctor. Remove the Herbalife ingredient label from the product container (or download and print from this website) and bring it to the doctor. Then simply ask the doctor: "Are there any ingredients on this label that you have a problem with me taking?"

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How Does It Work?

Do You Lose Weight Because You Skip Meals?
No. This calorie-reduced program encourages participants to eat three meals daily. Two usual meals are in the form of our nutritionally balanced meal replacement drink, and the third is any meal of your choice. In addition, there has devised a seven-day recommended meal plan which is distributed with its program. In our view diets which require people to skip meals, are unhealthy and stimulate binge eating.

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How Does It Work?
It supplies the balanced nutrition the body needs on a daily basis. Individuals, who choose to, can prmote their weight-loss by reducing excess calories without sacrificing important nutrients like protein, potassium and iron. As a result, they feel their best while they lose both excess weight and inches.

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What Causes The Feeling Of Increased Energy? Is It Caffeine?
The weight loss and energy-enhancing effects of this program are the result of its scientifically balanced nutritional formula. They are not due to caffeine or any natural or synthetic stimulant. The herbal guarana product contains pure guarana which has a naturally occurring caffeine content of about 30 mg per tablet (the same amount of caffeine as a small cola drink). No chemical caffeine is added to our guarana product, and there is no caffeine in any other of these products.

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What happens if someone is following the Herbalife program and hits a plateau with weight management results?
When someone reaches a plateau, before he has reached his goal, he may be snacking on high calorie foods. Adding another shake in the day may help satisfy the individual, and prevent them from snacking on other foods.

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Why are herbs good?
Herbs are rich sources of vitamins, minerals, fibers, and essential nutrients related to good health. Herbalife uses herbs in combination as part of a balanced nutritional program. ALL of our herbs are permitted for use in the markets in which they are sold as part of Herbalife products.

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Herbalife Programs FAQ

I'm not losing weight
Inch loss is a greater measure of fat loss. If you are losing inches, it means that you are building your lean body mass and reducing body fat. Be sure you are consistently meeting and not exceeding your daily calorie target for weight-loss and you will lose weight unless you are at your target weight.

Other possible reasons:

  1. Are you using Formula 1 with milk?
    Some people are intolerant to milk. You may mix your shakes with nonfat milk or soy milk.
  2. Not measuring inches.
    Some people lose centimeters or inches first and weight second. It is important to measure inches as well as check weight because there are times when you will lose inches and not pounds. As long as you are losing either inches or pounds (or both), the program is working.
  3. Cheating.
    If you have the urge to cheat, we recommend trying our wide array of Enhancers. Add one or several Enhancers, such as Snack Defense(TM) tablets or Total Control(R) tablets. You may also try our healthy protein snacks. They're satisfying and so delicious, you won't feel the need to cheat!
  4. Not following the program as directed.
    Remember, the program calls for two shakes and one balanced meal per day with tablets as directed.

    Skipping meals can starve the body and slow down metabolism. This can weaken the diet and lead to cheating. Not taking the tablets as directed can result in poor nutrition, which can also sabotage the diet. So always remember to follow the program as directed.

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I feel hungry
Possible reasons:

  1. Not following the program correctly.
    It is unusual to feel hungry when following the program correctly. Be sure you are making your shakes properly, not skipping meals and taking the products properly to help control appetite.

    For additional hunger control, you can add extra Personalized Protein Powder in your shake or enjoy an Herbalife protein snack.

    For individuals who get hungry in the evenings, you may try a soy nuts snack after dinner.

    If you don't want to eat more, try Total Control or Snack Defense.

    If you are experiencing other dieting challenges, check out our Enhancers.
  2. Not eating properly.
    An important part of ShapeWorks(TM) is eating food. It is important to eat a healthy well-balanced diet. Hunger pangs or cravings arise from skipping meals, not making shakes properly or eating inadequate amounts of protein. ShapeWorks(TM) helps reduce feelings of hunger, if you are following the program correctly.

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I feel sick or nauseous
Be sure to take tablets with shakes or meals as directed, not on an empty stomach. Nausea can also be a sign of poor digestion. Be sure to follow the program as directed and drink at least eight glasses of water a day. Our Herbal Aloe Concentrate tastes great and will help settle the stomach.

Herbal Aloe Drink and Aminogen can help your digestive system if you experience mild indigestion, gasiness or bloating.

If you have constipation problems, and taking some fiber each day does not help solve the problem, try Herbalife Active Fiber Powder or 21-Day Herbal Cleansing Program.

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I have a headache
Headaches can arise from blood sugar fluctuations or dehydration. Be sure to follow the program, eating two shakes, one snack and a balanced meal, as directed, and drink at least six to eight glasses of water daily. Add N-R-G Tea or Herbal Concentrate to your daily health routine.

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I feel tired
Sometimes when you're on a diet, you may feel more tired as your body adjusts to less calories.

Eat every meal and shake on time. Don't skip meals, be sure you are following your program as outlined and get plenty of rest. If you need extra energy, try Herbal Concentrate or N-R-G Tea.

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I'm on ShapeWorks for 10 days and have gained weight and inches around the middle. Why?
There could be a number of reasons for the weight gain. The most likely reason is that you are exceeding your daily calorie target for weight-loss. If you have a low metabolic rate, you should consult your physician about increasing your exercise regimen and focus on your protein targets.

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About Your Order

I placed an order, but I did not receive any emails at all and do not have an order number. I want to check the order status.
Send us your name and email address used in the order, and we will look it up. It is also possible that an order was not actually submitted. After the shipping/billing page, we have an "Order Review" page. Clicking Submit at the Order Review page will submit the order. Once an order is confirmed, you should have almost instantly received an order confirmation email from us.

Tip: once an order is confirmed, the shopping cart will become cleared. If you are not sure whether you submitted an order, go to our shopping cart page and see if the items are still there. If so, then that means the order has not submitted yet.

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Can I change my order?
Once an order is submitted, it is sent to the warehouse. Please review your order before submitting at our "Order Review" page, which is what it is intended for. Once order is submitted, there will be an $8 surcharge, assessed by FedEx, to change an address. NO CHANGES TO THE PRODUCTS ARE POSSIBLE unless you ship the product(s) back to us yourself within 30 days. Backordered & Out-of-Stock products are also an exception, in this case we will contact you for available options.

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I ordered my products this morning and it's been a few hours and I still haven't received a FedEx tracking number. How come?
All orders submitted are sent to the Herbalife warehouses. Due to volume, please allow time for the warehouse to ship your package. Warehouses are also closed on holidays, which also affect shipping time. Once your package ships, we will email you the FedEx tracking number. Tracking email will be sent depending on shipping type (FedEx Ground, 2nd Day, etc.) and product availability. If a product is backordered, your tracking email will indicate "BACKORDERED" for the in-demand product.

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Can you help me find a distributor in my area?
We offer support and sell Herbalife products to our customers across the United States, Alaska, Hawaii, Puerto Rico, and other U.S. Territories. If you still insist on finding a distributor in your local area, try www.Herbal-Nutrition.Net.

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I've ordered from another website/distributor, and I want to return the products. What should I do?
First, you should request a return only from whom you've ordered the products from. We cannot process returns if your order was not from HerbalDietShop.com. If you failed to achieve a satisfactory response, try calling Herbalife Distributor Relations at (866) 866-4744 (M-F 9A-9P Eastern).

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I have 2 or more coupons. Can I use them both together for the same order?
No, we can accept only 1 coupon per order. Multiple coupons cannot be combined together to use on the same order.

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I know someone who is also a distributor. Can I place an order here, but credit the sale to that distributor?
No, we are independent distributors. The order will be processed, but we will not be able to credit that distributor.

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Where can you ship Herbalife to?
We currently can ship to the United States and its territories. More specifically the Continental 48 States, Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, Guam, Mariana Islands, and Overseas U.S. Military Addresses (APO/FPO).

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What is the USPS Priority Mail shipping for? Can I use it?
This is only for those who are shipping to any of the following: ANY PO Boxes, APO/FPO, and Guam/American Samoa/Mariana Islands (where FedEx may not be available). If USPS Priority Mail is selected, and FedEx service is available in your area, your order will automatically ship using the FedEx service (ADDITIONAL SURCHARGE FOR FEDEX AIR SERVICE MAY APPLY). Please select a FedEx service if your address does not meet any of the prior conditions.

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